The travel and tourism industry and the working environment for travel professionals Geography and industry codes Travel documents and the airline passenger experience Air transport products and services Rail, hotel, car rental, cruise and tour products Customer service principles Airfares and ticketing The Galileo system functionality
Selling techniques and social media marketing Fare construction and ticket exchanges/reissuance Travel industry laws and regulations Niche products including tour customization, luxury and group travel options Accommodation products other than hotels
Managerial and negotiation skills Marketing and pricing Tour production and event planning Administration and Accounting Laws related to the travel industry
World and destination geography Travel logistics including travel document issuance, reservations and GDS functionality Standard and niche travel products and product development Strategies in customer service delivery, sales, marketing and social media Strategic management and negotiation Administration and Accounting Meeting and event planning Expertise in air journey pricing and ticketing Travel industry laws and regulations
*Distance Learning
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