Travel Agent Course

• Grade 12 or equivalent / Fluency in English
• Laptop: Google Chrome browser, Java script enabled, Minimum screen resolution of 1024 X 768 pixels, Acrobat Reader version 11 or above, HTML-enabled e-mail client (to be able to read e-mails generated by the system)

• Blended – 1,5 year
• Full time 35 Weeks
• Mondays – Fridays 8am – 4pm (may vary) and distance learning 8 months
• Intakes:  One intake per year (February)
• DISTANCE – 2 years
• Register at any time

Leadership and Management

The travel and tourism industry and the working environment for travel professionals
Geography and industry codes
Travel documents and the airline passenger experience
Air transport products and services
Rail, hotel, car rental, cruise and tour products
Customer service principles
Airfares and ticketing
The Galileo system functionality

Travel and Tourism Consultant

Selling techniques and social media marketing
Fare construction and ticket exchanges/reissuance
Travel industry laws and regulations
Niche products including tour customization, luxury and group travel options
Accommodation products other than hotels

Managing the travel business:

Managerial and negotiation skills
Marketing and pricing
Tour production and event planning
Administration and accounting
Laws related to the travel industry

Travel Sales and Operations

World and destination geography
Travel logistics including travel document issuance, reservations and GDS functionality
Standard and niche travel products and product development
Strategies in customer service delivery, sales, marketing and social media
Strategic management and negotiation
Administration and accounting
Meeting and event planning
Expertise in air journey pricing and ticketing
Travel industry laws and regulations

• Airport / Travel Agency or Tour operator (Ground Staff or ticketing)
• Luxury Bus/Luxury Trains/Camper and Car hire / Hotels and Lodges (Front desk and Reservations)

• Exams (x4):  Online exam with remote supervision (OERS)
• Exam Format: Multiple Choice questions, Closed Textbook
• Number of questions: 100
• Exam months:  January / March / May / July / September / November
• Time Allowance: 3 hours
• Passing Grade: 60 correct answers
• Distinction Grade: 85 correct answers
• Number of exam attempts: 2
• Harvard Mentor Management:  Online exam
• Exam Format and Passing Grade: At the end of each module, a certificate of completion is awarded to those who pass each module with 70 % and have viewed 70 % of the course content.

• Leadership and Management  Diploma
• Travel and Tourism Consultant Diploma
• Managing the Travel Business DiplomaTravel Sales and
• Operations Diploma