Travel Agent Course

Become A Travel Agent.


Looking To Become A Travel Agent?

Been in the travel and tourism industry for some time or looking to make a career as a Travel Agent?  This Travel Agent course not only offers you IATA certification but equips you with everything you need to be a professional.  A distance learning option is available.


Course Details

    Admission Requirements

    • Grade 12 or equivalent / Fluency in English
    • Laptop: Google Chrome browser, Java script enabled, Minimum screen resolution of 1024 X 768 pixels, Acrobat Reader version 11 or above, HTML-enabled e-mail client (to be able to read e-mails generated by the system)

    Course Duration

    • Blended – 1,5 year
    • Full time 35 Weeks
    • Mondays – Fridays 8am – 4pm (may vary) and distance learning 8 months
    • Intakes:  One intake per year (February)
    • DISTANCE – 2 years
    • Register at any time

    Key Topics

    Leadership and Management

    The travel and tourism industry and the working environment for travel professionals
    Geography and industry codes
    Travel documents and the airline passenger experience
    Air transport products and services
    Rail, hotel, car rental, cruise and tour products
    Customer service principles
    Airfares and ticketing
    The Galileo system functionality

    Travel and Tourism Consultant

    Selling techniques and social media marketing
    Fare construction and ticket exchanges/reissuance
    Travel industry laws and regulations
    Niche products including tour customization, luxury and group travel options
    Accommodation products other than hotels

    Managing the travel business:

    Managerial and negotiation skills
    Marketing and pricing
    Tour production and event planning
    Administration and accounting
    Laws related to the travel industry

    Travel Sales and Operations

    World and destination geography
    Travel logistics including travel document issuance, reservations and GDS functionality
    Standard and niche travel products and product development
    Strategies in customer service delivery, sales, marketing and social media
    Strategic management and negotiation
    Administration and accounting
    Meeting and event planning
    Expertise in air journey pricing and ticketing
    Travel industry laws and regulations

    Career Choices

    • Airport / Travel Agency or Tour operator (Ground Staff or ticketing)
    • Luxury Bus/Luxury Trains/Camper and Car hire / Hotels and Lodges (Front desk and Reservations)

    What To Expect For Your Final Exam 

    • Exams (x4):  Online exam with remote supervision (OERS)
    • Exam Format: Multiple Choice questions, Closed Textbook
    • Number of questions: 100
    • Exam months:  January / March / May / July / September / November
    • Time Allowance: 3 hours
    • Passing Grade: 60 correct answers
    • Distinction Grade: 85 correct answers
    • Number of exam attempts: 2
    • Harvard Mentor Management:  Online exam
    • Exam Format and Passing Grade: At the end of each module, a certificate of completion is awarded to those who pass each module with 70 % and have viewed 70 % of the course content.

    Course Qualifications

    • Leadership and Management  Diploma
    • Travel and Tourism Consultant Diploma
    • Managing the Travel Business DiplomaTravel Sales and
    • Operations Diploma

    Let’s Start Something new

    To find out more or to sign up for any of courses, please contact us below.

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